The Importance of Informal Learning For Your Sales Force

Mobile Strategy, Pedagogy and Learning Comments (0)

As most of us know, a lot of knowledge we use to do our jobs come from the people we work side-by-side with.

And as leaders in learning and development, it is important that we understand this and provide the tools and technology to support and enhance this.

I believe that embracing this is part of a shift that is happening today in our industry. We are looking for new ways to extend learning beyond a single event and create communities for sharing knowledge.

One person who can do that well is John Delano of Saltbox. As John discusses in our conversation, salespeople are on the cutting edge of informal learning and social learning. “They learn from their peers, they learn from their customers, and they learn typically by scouring the Internet,” John said. “The other thing about salespeople is … they like snippets of information.”

I had the opportunity to work with John at T-Mobile. John was a thought leader inside the organization and he was always advocating social and informal learning amongst other things. John and I always have great conversations about learning. One of John’s favorite sayings is, “What they want to know, when they want to know it and how they choose to learn it.” This is part of John’s vision of what learning and development should be, and it has led him to the path of creating a tool to enhance this type of learning.

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Jeff Tillett

Jeff Tillett has been working with computers and Internet technologies for nearly twenty years starting as a Graphic Designer and Web Developer. A survivor of the Internet boom, Jeff assisted many startups to successfully build business and ecommerce ventures. His first involvement in instructional design was as a developer for a distance learning Internet start-up. There Jeff and his team crafted a custom LMS as well as all of the content that went in it. Discovering he had a passion and knack for learning design, Jeff has worked for a number of companies as an Interactive Learning Developer and Instructional Designer including T-Mobile USA and Microsoft. At T-Mobile, Jeff lead a group known as the Innovation Team that advocated and piloted emerging learning technologies for the organization. There he built expertise in mobile delivery and design and bring that knowledge to Float as a Mobile Learning Strategist.

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On April 26, 2012
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