As most of us know, a lot of knowledge we use to do our jobs come from the people we work side-by-side with.
And as leaders in learning and development, it is important that we understand this and provide the tools and technology to support and enhance this.
I believe that embracing this is part of a shift that is happening today in our industry. We are looking for new ways to extend learning beyond a single event and create communities for sharing knowledge.
One person who can do that well is John Delano of Saltbox. As John discusses in our conversation, salespeople are on the cutting edge of informal learning and social learning. “They learn from their peers, they learn from their customers, and they learn typically by scouring the Internet,” John said. “The other thing about salespeople is … they like snippets of information.”
I had the opportunity to work with John at T-Mobile. John was a thought leader inside the organization and he was always advocating social and informal learning amongst other things. John and I always have great conversations about learning. One of John’s favorite sayings is, “What they want to know, when they want to know it and how they choose to learn it.” This is part of John’s vision of what learning and development should be, and it has led him to the path of creating a tool to enhance this type of learning.
Latest posts by Jeff Tillett (see all)
- iBird App Demonstrates Mobile Learning in the Field - August 8, 2012
- Saltbox Developers Discuss Tin Can - July 16, 2012
- mLearnCon Keynote Speaker Talks Tin Can, mLearning and eLearning - July 11, 2012