What To Do When Sales Team Members Use Mobile Devices For Personal Use

Let Them, Unless They're Not Completing Their Assigned Tasks

Mobile Strategy Comments (2)

Work is changing.

No, scratch that.

Work has changed. We work more now than ever at more and more various times and locations.

The concepts of work-life balance and personal time vs. company time are blending, getting more and murky. Therefore I was taken aback by a recent question I got about mobile professionals and devices.

The question:

What do you recommend a company do when sales team members use mobile devices for personal use on company time?

My snarky answer: Let them!

Slightly less snarky: Why does it matter?

The real problem you want to be looking at is not about when or where they are accessing personal resources or websites, but rather if they are still achieving the goals and completing the work expected of them. If this baseline metric of success is getting accomplished, does it matter if they check Facebook twice during the day or comment on an Instagram photo?

Think of it the other way, from the employee’s perspective. If they are expected to respond to work emails, texts or different types of communications after regular business hours, on the weekends or even during their vacations, then you probably need to let the door swing both ways here.

I have aggregated a few links for you if you are thinking about topics like this in your organization. With BYOD a virtual tidal wave now, I’m sure many of you are.

Some legalities:

Both sides examined:

The comments here are insightful, overall:

On security issues you may consider:

On social media and the workplace:

Surfing the Web helps productivity at work:

It’s not an easy problem to tackle. You must take each case individually. Sure, a policy can help, but there is no substitute for clear communication – and, in this case – a little understanding of the situations you put your workers in.

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Chad Udell is the Managing Partner, strategy and new product development, at Float. There he leads his design and development teams to successful outcomes and award-winning work via a strong background in both disciplines and a singular focus on quality. He has worked with industry-leading Fortune 500 companies and government agencies to design and develop experiences for 20 years. Chad is recognized as an expert in mobile design and development, and he speaks regularly at national and international events and conferences on related topics. Chad is author of Learning Everywhere: How Mobile Content Strategies Are Transforming Training and co-editor and chapter author, with Gary Woodill, of Mastering Mobile Learning: Tips and Techniques for Success. His newest book, Shock of the New, co-authored with Gary Woodill was released in April of 2019.

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On February 6, 2014
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2 Responses to What To Do When Sales Team Members Use Mobile Devices For Personal Use

  1. It’s amazing how big of an issue this is to most businesses, when it’s really a non-issue. Do not write more policies. Hire better workers. Set expectations. Know your desired outcomes.

  2. Alleli says:

    I am a senior in our sales team. Personally, I think it’s totally fine as long as the sales team accomplish their assigned tasks on time and efficiently.

    Chad, thanks for this great post! This should be a non-issue anymore.

    Hey, btw, Just thought maybe you want to update your article? I noticed that you mentioned this blog – http://www.fastcompany.com/3021749/work-smart/10-surprising-social-media-statistics-that-will-make-you-rethink-your-social-stra. I have created an updated list of social media statistics for 2015! It’s published here: http://www.infinitdatum.com/social-media-statistics/.

    Might be worth a mention on your page too.

    Either way, keep up the good work! Stay awesome.

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