5 Ways A Mobile Workforce Can Improve Business Productivity

How To Make Your Workers More Effective

Mobile Strategy Comments (4)

Businesses that have been organized around the structure of an office can be redeployed as a mobile workforce. Large organizations that use an “enterprise mobility” approach can realize significant productivity gains. According to a survey by AppsFreedom, “84% of all companies who view themselves as innovative in mobility report an increase in overall productivity as a direct result from incorporating mobile apps into their business.”

Here is how improvements in business productivity can happen using an enterprise mobility approach:

1. Improved Productivity of Individual Employees

The productivity of individuals often improves when they are provided with the right productivity tools. Around the world, employees are using mobile apps for their email, calendars, and contact lists, having them always at hand when needed. Custom productivity apps specifically designed for the needs of your business can improve work processes especially if it integrates them into the workflow of an enterprise. The Orlando Brewing Co. “experienced significant productivity and competitive advances through the adoption of a custom corporate application leveraging mobility and real-time sales and inventory information, according to company officials.” One study in the UK shows that providing productivity apps to workers can, on average, boost productivity by 34 percent.

2. Significant Cost Reductions 

The cost of the infrastructure to support a mobile workforce can be considerably less than that of equipping an office with desktop computers, networking, servers, and printers, especially if you use a “bring your own device” (BYOD) approach. It reduces overhead because there is less need for office space. Allowing workers to access company information, including training materials, on their mobile devices can save huge amounts of cash regarding travel, accommodation, instructors, etc., needed for classroom-based training or for searching for company data at the office before visiting a client. And, the time saved in not doing these activities can fill more orders or make more phone calls.

3. Faster Business Processes 

Equipping employees with mobile devices and productivity software can often mean speeding up business processes resulting in improved customer service, increased efficiencies, better communications, and faster workflow. It can do responses in real time, improving turnaround and service, as Air Canada recently found in replacing paper processes with interactive mobile devices for ground staff. Faster mobile computers, coupled with more data and smarter algorithms, can enable employees to work faster and improve productivity.

4. Better Sales Experiences For Both Customers And Sales Staff 

Using mobile devices can lead to more immediacy and even intimacy between sales staff and their clients. Customers are often in a hurry and want information and service as quickly as possible. Mobile sales enablement software can make this happen, using electronic catalogs, mobile ordering and payment systems, and access to the most recent sales materials downloaded into mobile devices.

5. Reduction Of Errors 

The impact of errors on freight costs lost customers, and labor costs to fulfill backorders. Vaidy Iyer writes: ”In the past, procurement, supply chain management, and asset management tasks could take hours from multiple employees, all handling their specific part of the process. Now, one employee is spending a few minutes on a mobile app and completing previously complex tasks in a matter of a few seconds. At the same time, the usefulness of mobile device capabilities is reducing human error and increasing the accuracy of data captures.”

The bottom line is that an enterprise mobility strategy enables workers to apply mobile solutions that increase their output because of improved returns on the utility of their labor. It creates greater business value in a shorter period, boosting measures of productivity. Removal of bottlenecks and other constraints through mobile collaboration means the improved execution of critical tasks by employees.

Are you providing a mobile infrastructure and productivity-enhancing apps for your employees? 

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Gary Woodill is a senior analyst with Float, as well as CEO of i5 Research. Gary conducts research and market analyses, as well as assessments and forecasting for emerging technologies. Gary is the co-editor of "Mastering Mobile Learning," author of “The Mobile Learning Edge,” and the co-author of “Training and Collaboration with Virtual Worlds.” He also presents at conferences and is the author of numerous articles and research reports on emerging learning technologies. Gary holds a doctor of education degree from the University of Toronto.

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On April 6, 2016
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4 Responses to 5 Ways A Mobile Workforce Can Improve Business Productivity

  1. […] has recently produced a white paper on “the hyper-connected enterprise” that promotes improved collaboration, enhanced customer experiences, and streamlined business processes as competitive advantages of the […]

  2. […] The ultimate goal for businesses that are heavily invested in technology is attracting and retaining talent by creating a mobile workforce and supporting digital collaboration. A mobile workforce provides the ability to perform tasks in different parts of (or within a close distance from) the office while staying digitally connected via gadgets and the internet. Today’s workers favor this type of environment because it offers superior flexibility. Mobile workforce options give individuals control over their work space, which has been linked to an increase in productivity and comfort. […]

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