Industry Quicklook: Government Administration

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With the question of who exactly is interested in mobile learning, in the back of our mind, Float decided to get down to the bottom of things. By monitoring the companies who have been frequent visitors to our website, downloading our content, and reaching out to our personnel, we determined which vertical markets are most interested in mobile, microlearning and mobile apps for performance support.    

After studying the key metrics including industries, website visits, documents which were downloaded by the individual industries, we produced a dataset of the Top 10 Industries interested in mobile learning. Want to see the rest of the list, check this out here.

Here are the results for our 7th industry: Government Administration.

Why Mobile Learning?

Over the past decade, mobile learning has emerged as a key area of interest, which has been predicted to have a significant influence throughout training and education. Mobile phones are outnumbering the number of humans on earth– in fact, 1.8 million mobile phones are purchased every day. That is more than five times the amount of babies born daily.

Cabinet-level government agencies have expressed an interest in utilizing mobile learning in the training and development of their government workforce and the mass-sharing of information across many different government sectors. Because of the role that our government administration agencies play in society, it is important for them to be able to get the right information to their employees that may be needed at any given moment. We are going to look at two non-DoD executive branch organizations within the United States Government and how they utilize these different factors.

Government Admin + Mobile Learning

Department of Homeland Security (DHS)

The DHS created Homeland Security Information Network (HSIN), a trusted network for homeland security mission operations to share unclassified information. The information can be accessed by federal, state, local, tribal, territorial, international and private sectors. HSIN is used to manage operations, send alerts and notices, analyze data, and generally share information that this needed to do their jobs effectively. HSIN has many unique features and capabilities, such as:

  • Instant Messaging
    • Through the use of Jabber, the DHS was able to provide a secure environment for instant messaging, thus allowing: quick answers to questions, real-time information sharing, unclogged email inbox, and one-on-one and group conversations.
  • Web Conferencing
    • Through the use of HSIN Connect, DHS gave their employees a web conferencing tool to provide a secure environment for real-time conferences, web-based training, real-time analysis, and response, as well as voice, audio, and video capabilities.
  • Document Repository
    • DHS gave employees the capability to post-and-track documents. This provides anywhere access, up to a 500MB file size, collaboration, version control and history, options to check out/in various reports, and notification changes to a library or document.
  • Managed Workflow Capabilities
    • The platform gave the ability to route documents from lists and libraries to employees to request a response, assign tasks, gain approval, collect feedback, and collect signatures.
  • Secure Messaging
    • Through HSINBox, communication with mission partners is entirely safe. The collaboration tool allows attachment of documents, links, and notes as well as the ability to create and manage distribution lists.
  • GIS Mapping
    • Geospatial mapping capabilities and applications give the ability to share geographical data from various sources on one display. In addition, users have the option to map incident scenes and planned event sites, track movements and changes over time, and view weather-related information.
  • Alerts and Notifications
    • Users can receive breaking news related to any mission they currently have clearance for– both via email and text.
      • Comprehensive HSIN Training
        1. This section was designed to assist users to understand HSIN through self-paced computer-based training, instructor-led training, training to learn how to utilize important HSIN features, modules to learn how to build and maintain your COI, and customized assistance.  
      • Basic Learning Management System (LMS)
        1. The complete solution for rapid, online training offers HSIN training and COI-specific training.

If you would like more information about HSIN and the impact it has had within the different sectors, check out the promo video here.

In addition to HSIN, DHS has also developed an application called National Interoperable Field Operations Guide (NIFOG), which can be downloaded on Apple and Google devices as eNIFOG. eNIFOG is a technical reference guide for emergency communications planning and for technicians who are liable for radio communications in disaster response. The application includes rules and regulations for the use of nationwide channels, tables of frequencies and standard channel names, and other reference material.

The app, eNIFOG, gives users access to information and offers an index to find shortcuts to reference sections, tables, figures, and images. The embedded links permit the users to jump to quick regional references and book new favorites easily. eNIFOG offers offline capability and can be used on the field without cellular or data connection.

Department of Justice (DOJ)

Under the DOJ, the Federal Bureau of Investigation (FBI) is utilizing a mobile application that was developed by Adayana Government Group (now Vertex Solutions) called the Gas Chromatographer-Mass Spectrometer (GC-MS). The GC-MS is a portable mass spectrometer which identifies and quantifies chemical warfare agents and toxic industrial chemicals (TIC). The DOJ and its agencies needed a cost-effective, mobile, and standardized way for users to easily access maintenance information at the time of need.

The GC-MS Mobile Performance Support System is a user-friendly 3D application that enables the user to access consistent experiences across many platforms (i.e., iOS and Android). The app is extremely detailed and is powered by an efficient mobile game engine which creates a realistic and immersive experience on the mobile platforms.

GC-MS also facilitates touch manipulation of the system in a 3D environment, including manufacturing, calibration, operation, and maintenance. In addition, the application offers a wide range of user expertise–from novice to master, GC-MS provides additional scaffolding and guided practice.

The GC-MS application has had excellent reviews, with one customer stating how the GC-MS Performance Support Application exceeded their expectations. In the end, the app earned the 2013 Federal Government Distance Learning Association Innovation Award and was selected an established promotion in 2014 Combating Terrorism Technical Support Office (CTTSO) annual review.

Float Produces Mobile Learning for Government

Three out of four mobile devices would fail necessary security tests, and even more startling, 56% of organizations say they would be unable to detect a sophisticated threat. Due to these potential threats, the ever-changing practices and updates within mobile security, Float developed a unique custom mobile application, called Security Assistant, for training and performance support. The app, for iOS and Android, supplies current information regarding security news and transforms the device into a B2B powerful security assessment tool.

The app provides mobile security education and device assessment tools to assist operational users in device safety. In addition, the app also includes access to instructional content, the configuration of each device, addressing vulnerabilities, and identification of security thoughts.  All in all, these items combine to create a useful app for operational personnel.

President of Resonate Learning Consultants, Erin Gibbens, works directly with various U.S. Government agencies as a mobile learning consultant. She works specifically with interagency and international operational partners. In regards to Security Assistant, Gibbens says: “Float delivers fantastic products. They thoroughly research how they’ll approach an issue. It’s clear they have an excellent understanding of our audience, and they make informed choices because of that. The end result is a phenomenal design that’s easy to use.”

If you’re interested in a free demo, follow this link.

What are your thoughts on how mobile learning helps government administration industry stay up to date with security? Can you think of any other examples? Are you supporting Government agencies with mobile learning tools? How are you using mobile technology to reach them? We want to hear!


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Alexis Benson

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On October 24, 2018
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